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Please Note:

a) Please ensure that your complaint is as per the Procedure for Lodging Complaints
b) There is no self generated acknowledgment of complaints received through E-mail.
c) All complaints received through E-mail will be downloaded & printed and the printed copy of the complaint will be dealt with as per the Complaint Handling Process.
d) Anonymous complaints will not be taken cognizance of. Similarly, complaints which do not contain the full name and complete postal address of the complainant will be treated as pseudonymous and will not be taken cognizance of. Any enquiry into the complaint will be conducted only after verification of name & address of the complainant. It will help in verification if the complainant gives his/her telephone/cell-phone number also.
e) In case the complainant so desires his / her identity will be kept secret